Terms and conditions  

Terminology 

Services means the electrical services that we are providing to the client as  specified in the quotation. 

We, us, our and ourselves means Ray of Light Electrical Services Ltd. 

Client, you and your mean the person(s) or company to whom we are  providing electrical services. 

First-fix means the installation, routing and preparation of cables, and the  positioning and securing of accessory mounting boxes. 

Second fix means the connection of conductors to accessories such as  sockets, switches, light fittings and switchgear such as consumer units.  Second fix also includes the testing commissioning and certification of the  installation. 

Conditions 

a) By accepting a quotation, whether verbally or in writing, the client  thereby confirms to have read and understood our terms and conditions. The  client also confirms to have accepted our terms and conditions and agrees to  be bound by them. 

b) Any contract or agreement to carry-out electrical installation work made  between the client and us shall be subject to these terms and conditions.  Any revised terms and conditions put forward by the client shall not apply. 

c) All other terms and conditions which might be implied by conduct or from  a previous contract, or by trade custom are excluded. 

d) No amendment or change shall be made to any of these conditions by the  client. 

e) We reserve the right to change these terms and conditions at any time  without prior notice. 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

f) These terms and conditions shall be governed by and construed in  accordance with English law and are subject to the jurisdiction of the English  Courts. 

Quotations 

A quotation is a fixed-price proposal that will not change, but which covers  only the work as specified by the schedule of works as listed within the  quotation. They are provided free of charge.  

(a) With the sole exception of Electrical Installation Condition Reports, we  will not issue quotations to clients without having first arranged to visit the  client’s home, business premises or trade premises and made an assessment  of the client’s electrical installation as per the requirements of BS  7671:2018, and confirmed that the installation is in a safe condition for the  work to proceed. 

(b) Quotations are made on the assumption that the work requested by the  client is reasonably capable of being carried-out and that the client’s  electrical installation is in a safe condition and free from any known defects.  If, however, during inspection or testing of the client’s installation, or during  the course of work being carried-out on the installation this is found in our  professional opinion to not be the case, we will advise you to this effect as  soon as is reasonably practicable. We may then offer you a new quotation on  revised terms, withdraw our interest carrying-out the work, or cancel the  contract with immediate effect with reference to the conditions outlined in  section 16(b). No addition or alteration will be made to, and no repair work  will be undertaken on rubber insulated (VIR) or lead-covered cables. 

(c) Quotations are valid for 30 days only. If a quotation is not accepted  within this period, and should any change occur thereafter that results in an  increase in the cost of materials and/or labour, or for any other cost that we  have to pay or incur for delivering the contract, the original quotation shall  be annulled and a fresh quotation issued to the client. 

(d) When a quotation for electrical installation work is accepted by the client,  either in writing or verbally, an agreement is then established between the  client and Ray of Light Electrical Services Ltd. This agreement will constitute  a legally binding contract between both parties. 

Basis of Quotations and Estimates 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

(a) Quotations are based on work being carried-out during our normal  working hours of 08:00 – 16:30 Monday to Friday. Work that is carried-out  during evenings and weekends or on bank holidays at the client’s specific  request will be charged for at a rate higher than our usual hourly rate. 

(b) Variations to quotations or additional work added by the client after a  quotation has been accepted shall be charged separately on a time and  materials basis. 

(c) Associated work required from other trades such as plasterers, plumber,  joiners and carpet-fitters, along with any charges for associated electrical  work carried-out by electricity supply companies, distribution network  organisations, or by local authorities do not form part of any quotation and  are the responsibility of the client. 

(d) While all reasonable care will always be taken as is possible so as to  preserve the integrity of walls, ceilings and existing decor, our quotations,  however, do not include incidental redecoration costs, or for any other works  such as remedial plastering, unless specifically agreed beforehand, resulting  from the proper execution of the work. 

(e) Estimates are a guide price and provide only an indication of what the  likely cost of the proposed electrical installation works will be. Under no  circumstances whatsoever will estimates form the basis of a formal contract  between Ray of Light Electrical Services Ltd and the client. 

Cancellation 

(a) After we have visited a client in their home or business premises to  survey work, we will subsequently send a written quotation to them at a  later date. Quotations are almost always sent via e-mail. Should the client  then decide to accept the quotation and proceed with the work the client will  be entering into an on-premises contract. This means that we are under no  legal obligation to offer the client the same pre-contract information or offer  any cancellation rights. As all of our business is conducted via on-premises 

contracts, it is therefore of paramount importance that clients understand  the fundamental difference between on-premises contracts and off-premises  contracts. 

(b) You have the right to cancel work and not have to pay anything only if  you have not entered a contract with us. A contract is formed when either  you or we make an offer that the other party accepts. A contract will be  

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

created if you have accepted, either in writing or verbally, a quotation from  us, signed an agreement with us, arranged a starting date with us, verbally  asked us to proceed with the work, and/or paid a deposit. 

(c) If for any reason the client cancels the work prior to commencement we  reserve the right to claim a reasonable amount to cover any reasonably  foreseeable financial losses as a result of the cancellation. Please note that  this will also apply when we have reserved part of our work schedule to  carry out work and cannot allocate another job for the same period. 

(d) We will begin work only if you have accepted our quotation and agreed a  contract with us. In the event of any cancellation by the customer prior to  work starting, the trader will claim any reasonably foreseeable financial losses resulting from the cancellation. 

This will apply when we have reserved part of our schedule to carry-out your  work and cannot allocate another job to the same slot. The client will be  invoiced for all labour costs up until the time of cancellation plus any  materials used and/or installed or fitted that cannot be removed without the  items being damaged. The customer will also be invoiced for the return cost  of any items that have been delivered to us, but which have not yet been  installed. 

Terms of Payment 

(a) Unless otherwise specifically agreed with you by us in writing, we will  raise an invoice for immediate payment upon satisfactory completion of the  work. Invoices are final and non-negotiable. No discount will be offered or  given under any circumstances. Should we agree to defer payment, payment  must then be received within seven days of the date shown on the invoice.  Payment may be made by bank transfer or cash. We do not accept payment  by cheque, debit/credit cards, or via mobile phone applications at the  present time. 

(b) Payment is required on any outstanding invoices prior to the continuation  of any further works for the same client. 

(c) Where the contract period exceeds four weeks, invoices may be  submitted on a weekly basis for the total value of work carried-out to date  minus any previous payments made by the client. The net amount due to  date shall be received from the client within seven days. Failure by the client  

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

to make payment as aforesaid shall entitle Ray of Light Electrical Services  Ltd to suspend all work in progress. 

(d) Should an invoice remain unpaid after seven days we will send the client  no more than two reminders. If an invoice remains outstanding after twenty one days, we will issue a final demand for payment. If an invoice remains  outstanding after thirty days we will then take immediate action to obtain  payment without further reference to the client. Action will entail one of the  following remedies: 

– commencing proceedings in the appropriate Court for recovery of the debt. – passing the debt to a recovery agency for collection. 

– making a statutory demand for payment.  

The client will be liable for all legal costs that we incur in such instances. 

Where the client is a commercial business, or is acting in the course of  business, and proceedings are raised against the client for non-payment, we  reserve our legal right to include interest and statutory compensation as per  the Late Payment of Commercial Debts (Interest) Act 1998. Said interest,  and any Court outlays, Sheriff Officer’s fees and associated disbursements in  relation to debt recovery proceedings will be sought in addition to the  principal debt owed by the client. 

(e) New clients may be asked to make an advance payment so to secure  contractual commitments with Ray of Light Electrical Services Ltd. Subject to  the conditions listed in paragraph 5(b) being satisfied, any advance payment  made will be fully refunded by Ray of Light Electrical Services Ltd within  seven days of the client exercising their statutory right to cancel. 

(f) All goods supplied shall remain the property of Ray of Light Electrical  Services Ltd until all sums due have been paid in full. 

Pricing 

Our normal hourly rate applies for work carried-out between 08:00 and  16:30, Monday to Friday. All work carried-out at the client’s request between  the hours of 16:30 and 08:00, Monday to Friday will be charged at 1.5 times  the normal hourly rate. 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

Work carried-out on Saturdays will be charged at 1.5 times the normal  hourly rate. 

Work carried-out on Sundays and bank holidays will be charged at twice the  normal hourly rate.  

Completion 

Ray of Light Electrical Services Ltd shall endeavour to complete the contract  within the period stipulated or, if no period is stipulated, within a reasonable  time, but shall not be held responsible for any loss or damage arising out of  delay due to any cause beyond our control. 

Ray of Light Electrical Services Ltd is a member of NICEIC, and as such, the  client has a guarantee that should we fail to complete a contract due to  insolvency, NICEIC will pay the client the cost of completion of the work by  another member company of NICEICs choice. NICEICs Platinum Promise  scheme is subject to adherence with its terms and conditions and is provided  without prejudice in addition to the client’s statutory rights. Further  information regarding the NICEIC contract completion guarantee, including  the full terms and conditions can be found via the NICEIC website. 

Consequential Loss or Damage 

(a) We undertake to use reasonable skill and care while carrying-out the  work and to use materials and accessories that are of suitable quality and  which conform to British Standards. We shall install electrical accessories  and fixed-equipment in accordance with the manufacturer’s instructions. We  also undertake to comply with the requirements for electrical installations as  defined by BS 7671, and with any applicable requirements relating to English  Building Standards legislation. 

(b) Responsibility for the removal of items of furniture and the emptying of  meter cupboards so to facilitate access to electrical switchgear, equipment  and accessories shall lie exclusively with the client. Whilst all work will be  undertaken with reasonable care, it is the responsibility of the Customer to  ensure that all furniture, fixtures and fittings are moved in order to carry out  works specified in the contract. In the event that any of these have to be  moved by us, we will do so with reasonable care and skill. 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

Should a carpet need to be lifted, we will endeavour to avoid causing any  damage to the carpet and will try our best to refit to an acceptable standard.  However, the client should consider employing a specialist carpet-fitter so to  attain a professional reinstatement. When carpets, floor-coverings and  floorboards need to be lifted, this will be carried-out on the clear  understanding that Ray of Light Electrical Services Ltd accept no liability for  any damage caused. Without prejudice to the aforesaid non-liability we will  nevertheless maintain an adequate level of public liability insurance. 

(c) We accept no responsibility for electrical accessories supplied by the  client such as light fittings or decorative switches and sockets which prove to  be damaged, faulty, or unsafe to install. 

(d) Our responsibility to the client shall be limited to the fulfilment of the  contract in a proper and professional manner. We shall not be liable for any  consequential loss or damage arising out of the execution of the contract  unless this is due to negligence on our part. 

(e) Where projects involve separate works carried-out by third-party trades  such as plumbers, plasterers, joiners and decorators, any damage caused to  the electrical installation by a third-party trade shall remain the  responsibility of the client. The cost of repair work must be paid by the client  prior to commencement of the second fix. Recovery of any such costs from  any third-party shall be the client’s responsibility. 

Warranty and Guarantee 

(a) Without prejudice to the client’s statutory rights, Ray of Light Electrical  Services Ltd shall pass to the client the benefit of guarantees that we receive  in respect of materials supplied to us along with any documentation required  to validate these guarantees. 

(b) We undertake to repair or, if necessary, replace free of charge, any  materials or workmanship found to be defective subject to defects being  notified to us within twelve months of the completion date of the work. The  repair or replacement of any defective workmanship or materials must be  carried-out exclusively by Ray of Light Electrical Services Ltd. Our warranty  shall not apply if repairs or replacements are made by another electrical  contractor. 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

(c) No warranty or guarantee will apply to any items that have been  purchased and supplied by the client with the intention of having the items  installed at a later date by Ray of Light Electrical Services Ltd. 

(d) Liability for defective work and/or defective materials is limited to the  invoice value thereof. We accept no responsibility for any other loss or  damage except as is required of us by law. 

Termination of Contract 

In addition to the conditions outlined in sections 3(b), 16(b) and 17, we may  terminate the contract should you fail to comply with your obligations within  seven days of having been notified by us of the relevant failure. We may  also terminate the contract immediately if you are the subject of a petition  for a bankruptcy order or if you become insolvent or enter into any  composition, scheme or arrangement with your creditors. If you are a  corporation, limited company or other legal entity, we may also terminate  the contract immediately if a receiver, including an administrative receiver,  is appointed over any of your assets, or if an application is made to appoint  an administrator for you. If you are in partnership, we may terminate the  contract immediately if the partnership is dissolved. We may also terminate  the contract if any proceedings relating to your insolvency are commenced in  any country. 

Should the contract be terminated for any aforementioned reason, you will  remain liable to us for any sums which you have not yet paid in respect of all  work completed up to date of termination and for any other breaches of the  contract. 

Complaints and Disputes 

We want our clients to be happy with the electrical services that we provide,  and we will make every effort to resolve complaints in a professional and  courteous manner. Complaints should be made in the first instance to the  proprietor of Ray of Light Electrical Services Ltd in person, by telephone, via  e-mail or in writing. Please provide as much detail as possible as to the  nature of your complaint and include photographs or drawings if relevant.  Complaints will be formally acknowledged within two days. We will confirm  when the client can expect a reply. This will be within five days. Having  carefully considered the complaint, we will then offer suggestions for  resolution. If the client feels that the problem has not been satisfactorily  

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

resolved, they may request that the complaint be referred to NICEIC for  arbitration. 

Any disputes regarding the standard of electrical installation work carried out by us that cannot be settled amicably will be referred to NICEIC and  dealt with under the terms of the complaints procedure of NICEIC’s code of  practice. 

Building Control Notification (Part P) 

Certain types of electrical installation work carried-out in dwellings may  require Building Control notification. Ray of Light Electrical Services Ltd is  registered to self-certify under the Competent Persons Scheme operated by  the NICEIC. This permits us to ‘sign-off’ on electrical installation work we  carry-out where a notification is required. The cost of such notification is  included and absorbed by us. 

Waste Removal 

Ray of Light Electrical Services Ltd are not registered and licensed for the  transportation of controlled waste. Controlled waste is any kind of  household, commercial industrial or agricultural waste, including any waste  from a house, shop, office, factory or any other trade or business premises.  Removal of waste from clients’ homes, trade premises, or business premises  is the client’s responsibility. 

Asbestos 

The presence of asbestos presents a serious health risk to both ourselves  and clients alike. Should asbestos be discovered while work is being carried out, we will cease work immediately and undertake a risk-assessment so to  determine whether it is safe to continue working and to establish whether  the involvement of a licensed asbestos contractor is necessary. If we are  forced to cease work in progress because of the presence of asbestos, the  client will have the option of either postponing the work in progress, and  inviting us to resume at a later date after the asbestos has been removed,  or to cancel the work altogether. In the event of the work in progress being  cancelled by the client, we will raise an invoice on a time and materials basis  for all work completed prior to cancellation. 

Dangerous Installations 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

(a) BS 7671 regulation 132.16 requires that prior to any work commencing,  an assessment be made of an existing installation which is to be added to or  altered. We will, as far is reasonably possible, determine the condition of a  client’s electrical installation prior to the commencement of work. However,  this is not always possible to achieve in advance. There are occasions when  unsafe wiring is discovered only after floorboards have been lifted, insulation  removed in lofts and accessories such as switches and sockets removed. 

(b) We reserve the right to cease work immediately in the event of defective  or dangerous wiring being discovered while work is in progress. In such  circumstances we will try to reach agreement with the client whereby all  defects are remedied in advance of the work specified in the contract being  resumed. Any such remedial works will be charged for separately. If  agreement cannot be reached, we will cancel the contract with immediate  effect and issue a Dangerous Electrical Installation Notice so to satisfy the  duties imposed upon us by the Electricity At Work Regulations 1989. The  client will be required to sign the notice so to provide confirmation that they  have been made fully aware of the danger(s) present within their  installation. NICEIC will then be notified that a Dangerous Electrical  Installation Notice has been issued. 

Consumer Unit Changeovers and Upgrades 

There will often be occasions when the nature of the work being carried-out  will require the installation of a replacement consumer unit that incorporates  residual current devices (RCD) or Residual Current Breakers with over current protection (RCBOs). We will always tell you in advance if this is the  case and will include this work within our quotation. We strongly advise that  the client have an Electrical Installation Condition Report undertaken prior to  the installation of a consumer unit upgrade. The client reserves the right to  decline our advice. 

In such cases, we will then undertake only the minimum essential tests that  we are required to carry-out so to identify any existing faults and/or unsafe  wiring present within the installation. Should any condition that would  present an immediate or potential danger be discovered, or would cause  unwanted tripping of an RCD, the client will be advised that remedial works  will be necessary so to improve safety. Any such remedial works will be  quoted for and charged separately. 

Should the client be unwilling to accept the costs of any such remedial  works, the client may then request that work ceases immediately. In this  

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

instance, we will charge only for the time that was spent carrying-out the  minimum essential tests subject to there being a minimum charge of  £50.00. The client may decline to have remedial works carried-out and  request us to proceed with the installation of the replacement consumer unit  nevertheless. 

In this instance, we will then carry-out a risk assessment for the purpose of  advising the client as to the level of risk that would exist upon completion of  the proposed consumer unit upgrade. We will proceed with the upgrade only  if no immediate or potentially dangerous conditions have been identified by  our risk-assessment. 

If, however, any immediate or potentially dangerous conditions have been  identified, we will not proceed with the upgrade unless the client agrees to  have all defects corrected or agrees that the affected circuits are left  disconnected from the replacement consumer unit. The client will then be  invoiced for the total amount of hours we have worked subject to there  being a minimum charge of £50.00. 

Electrical Installation Condition Reports 

Electrical Installation Condition Reports (EICR) for domestic dwellings are  priced on a flat-fee basis, dependent upon the size of the property. 

Properties that have outbuildings containing electrical wiring such as  garages, sheds and summer houses will incur an additional charge of £30.00  per outbuilding.  

Portable appliances that require to be tested for the purposes of private  lettings will incur a separate charge of £3.00 per item. 

Prices for Electrical Installation Condition Reports carried-out in non domestic premises such as retail outlets, offices, workshops and industrial  units are quoted for on an individual basis. 

An Electrical Installation Condition Report is not an ‘electrical safety  certificate’. It is a report on the condition of an electrical installation as it  was found to be at the time the installation was inspected and tested. The  purpose of an EICR is to determine the condition of an electrical installation  for its continued use. Our fee is in respect of the work we do during the  inspection and testing of the client’s installation and is payable by the client  regardless of the outcome. If an EICR is issued with an unsatisfactory rating,  

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

this outcome will not entitle the client to withhold payment or become  entitled to any reduction in price thereof. 

Certificates 

We will issue one or more of the following certificates within thirty days  following the completion of any certifiable electrical installation work that we  have undertaken: 

– Minor Electrical Installation Works Certificate / Multiple Minor Electrical  Installation Works Certificate 

– Electrical Installation Certificate 

– Fire Alarm Installation, Design And Commissioning Certificate (along with  any other additional certificates relating to work that we have carried-out on  fire-detection installations). 

– Emergency Lighting Completion Certificate For Small/Large Installations (along with any other additional certificates relating to work that we have  carried-out on emergency lighting installations). 

– Portable Appliance Test Certificate 

We reserve the right to withhold certificates in respect of work we have  completed, but for which the client has not yet paid. 

Client Participation 

There are occasions when clients request that they be permitted to ‘lend a  hand’ in projects either to gain knowledge, or to secure a discounted price.  We are always happy to allow clients to undertake manual tasks such as  digging trenches, cutting chases in walls and lifting flooring. However, for  safety and insurance reasons we will not under any circumstances permit  clients to install or connect switchgear or any electrical accessories. 

Ray of Light Electrical Services Ltd is committed to training adult trainees to  help them become professional electricians. An adult apprentice will often be  on site. 

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.

Registered office: Enterprise House , Tenlons Road, Nuneaton, CV10 7HR – 

Registered in England and Wales 

Company Registration No.07556964. 

N.I.C.E.I.C. Registration No. 502425000.